Privacy
Policy

It is important that you read this notice and understand how we gather, retain, and protect your personal data and that to fulfil our legal obligations of properly identifying you and your address details etc., we may need to undertake an AML/Identification check with a third-party company (called ‘Creditsafe’). This will be undertaken where a single transaction is over £2,500.00, or linked over 90-days, or where you provide us with ID/proof of address that is of poor quality, if you are a PEP (Politically Exposed Person) or for any other reason to satisfy ourselves of the validity of the transaction being undertaken. You need to be aware of this and that by setting up an account with us and transacting with us, you consent to us doing so as necessary.

This explains how and why we acquire and use your personal information: in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

What is an AML/Identification Check?

An AML Check, or Anti-Money Laundering Check, is a type of identity verification process used to establish whether an individual is involved in money laundering activities. It is a legal requirement for companies to undertake these checks on customers as part of their anti-money laundering compliance efforts. The purpose of the check is to ensure that individuals are not engaging in illicit financial activities such as terrorist financing and other criminal activities which could put organisations at risk. The checks involve examining personal data such as name, address, bank account details and employment information against relevant databases and other sources.

We may collect information about you:

as part of your transaction with us and for the purposes of managing that transaction, from you, and/or from public records and from third parties but only with your consent, this may include your name, address, date of birth and contact details and we will retain your agreement history.

We use your information to:

communicate with you by telephone, email, SMS, or post, using only the contact details you have provided, to accurately manage your account and prevent crime (we may share information with law enforcement agencies or regulatory bodies where we are required to do so by law).

We use the above data for these purposes:

to fulfil our legitimate interest with you and where otherwise required, to comply with our legal and regulatory obligations. If you do not provide us with your personal information, regretfully, we will not be able to transact with you as this forms part of the information required and by providing us with your personal information you automatically consent to this privacy policy notice whether you have informed us you have read it or not.

We store your information:

within the European Economic Area (EEA) only and only with third parties, such as IT providers and auditors or similar and we keep your information for as long as it is needed to manage your account and for a maximum of 7 years unless a different period is required by law.

You have the right to:

access the information we hold about you, ask us to make any changes to your information to make sure it is accurate and up to date, ask us to stop or limit our use of, or to delete your information (we are not obliged to do this in relation to information we need as part of our contractual relationship), receive your information in a format that suits you (such as word/excel etc.) and transfer your information from us to a third party.

Enhanced due diligence:

for enhanced due diligence we may wish to collect additional information for Anti-Money Laundering reasons as part of our enhanced Due Diligence and HMR&C obligations – this is at the absolute discretion of the company and to provide you with our services where transaction limits or enhanced due diligence is required, to prevent fraud and money laundering. Your information is used to run additional checks with third parties such as Creditsafe who provide identity verification and anti-money laundering search services. These checks do not affect your credit rating and will not form part of your credit history.

Additional information we may collect about you:

Address details for the past 3 years, length of time at addresses and from third parties including Creditsafe who provide identity verification and anti-money laundering search services for example; sanctions list reports, politically exposed persons reports and electoral roll information to verify address.

We may share your information with:

Law enforcement agencies or regulatory bodies where we are required to do so by law or for the prevention or detection of crime, certain third parties including Creditsafe as part of our enhanced due diligence process, HMRC and as part of any audits into our compliance with anti-money laundering legislation and third parties where we are required to do so in order to comply with our legal obligations or the requirements of a regulatory authority.

For more information on Creditsafe and, if we contact them, how they use your information: Website: https://www.creditsafe.com/gb/en.html Sales and support: 02920 886 500. Address: Bryn House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GR

Data Collection via Cookies

Pickwick Jewellers and Pawnbrokers may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose.

 

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

Contact

If you have a question, want to exercise your rights, or make a complaint, please contact:

Nathan Finch
Pickwick Jewellers and Pawnbrokers
14 High Street
Dartford Kent DA1 1BY

Email - customerservice@mypickwick.co.uk
Tel - 01322 277 276

You also have the right to complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk.

Pickwick Jewellers & Pawnbrokers